Great guys, awesome customer service been very supportive and were able to sort my tele out in short notice and get it back no issues. Thanks boys
Honest review for the way these guys work. My Samsung TV wouldn't come out of standby and I was told my TV is under the 2 year goodwill warranty and could be covered by Samsung. After 4 weeks of constant calling and waiting, I was told by the these guys that Samsung could not cover it and I was not told why. They told me to contact Samsung as to find out why, without giving me a case Ref. I called Samsung and they said that the repair centre did not contact Samsung at all.
I cannot believe Yorkshire Multi Media are still being used by large companies like Samsung and John Lewis. They are the worst company I have ever had to deal with! If I could give 0 stars I would.I have a Pioneer amp which developed a known error. After paying 30 to Yorkshire Multi Media (YMM) on the 16th March 2018, the error was confirmed and Pioneer gave the go-ahead to have it fixed.After 4 months and many phone calls YMM said they had carried out the 620 job which involved replacing the amp's motherboard.I got the amp back home only to find that absolutely nothing had been done to it! The error message was still being displayed and even my personal settings were still on it.The amp got returned again soon after and YMM then said the replaced motherboard must have been faulty and they would need to order another one!It is now the 23rd December 2018 and my amp has not been fixed and Pioneer, as a result, have quite rightly dropped YMM as their repair partner. They are also trying to get the amp moved to another repair centre which has been difficult for them because YMM have been ignoring their calls for the past month!Please avoid this joke of a company at all costs!
Outstanding, great service, brilliant staff, and a very speedy turnaround,, Nick the engineer who picked up and dropped off the TV, helped and explained fully at what was going to happen, and he even left a loan TV set for us whilst the backlights were repaired. In total 3 working days between pickup, repair and drop off with full set up. Thank You
Sub-contracted by John Lewis to provide TV warranty. Engineer arrived within scheduled time slot.However was in a rush to leave once it was established that the issue could be resolved by replacing power adapter. Turns out he was in a hurry to leave before I noticed that the replacement adapter was functional but damaged.Called the shop within minutes and have been promised a new replacement - will see if that happens before I raise a complaint
Yorkshire Multi Media Services is a UK Electronics Store based in Bradford, Yorkshire and the Humber. Yorkshire Multi Media Services is located at 10, Spencer Business Centre, Factory St, Bradford BD4 9NN, UK.
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